The Bus Appeals Body was set up in May 1998 to provide an independent means of reviewing bus passengers’ complaints in England & Wales where these have not been settled with bus companies.
Bus Appeals Body Scotland was set up in 2013, to provide an independent means of reviewing bus passengers’ complaints in Scotland.
The Bus Appeals Body in England & Wales is a joint initiative by the Confederation of Passenger Transport UK (CPT), the bus and coach industry’s trade association, and Bus Users UK, which caters for the interests of passengers. Bus Appeals Body Scotland is a joint initiative by the bus and coach industry and Bus Users Scotland.
Bus Appeals Body and Bus Appeals Body Scotland are impartial forums, and will deal with complaint appeals arising from the scheduled services of any UK bus or coach company, except for complaints arising in London and Northern Ireland, where other statutory bodies fulfil this function.