BUS APPEALS BODY
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LORD HOGG OF CUMBERNAULDPRESS RELEASE 10th October 2008BUS USERS UK is saddened to hear of the death on Wednesday of Lord Hogg, chairman of the Bus Appeals Body. Lord Hogg of Cumbernauld was 70 and had fought a brave battle with cancer, a battle which he appeared to be winning until only a few weeks ago. As Norman Hogg he was the Labour MP for Dunbartonshire East, and then Cumbernauld & Kilsyth following boundary reform, from 1979 to 1997. He was Scottish Labour Whip in 1982/83 and became Labour Deputy Chief Whip from 1983 to 1987, after which he became Opposition Spokesperson for Scottish Affairs. He was made a Life Baron and became Deputy Speaker and Deputy Chair of Committees of the House of Lords. Lord Hogg had been chairman of the Bus Appeals Body, the independent body set up to review bus passenger complaints by BUS USERS UK and the Confederation for Passenger Transport (CPT), since 2000. Dr Caroline Cahm MBE, Life President of BUS USERS UK, said: ‘We are very sorry to hear about the death of Lord Hogg after a long illness. His conscientious concern for bus users in his role as Chairman of the Bus Appeals Body was very much appreciated by officers of BUS USERS UK. Our condolences to his family on their sad loss.’ For further information please contact:
Notes for editors: The Bus Appeals Body was launched in 1998 as a joint initiative by the Confederation of Passenger Transport UK (CPT) and BUS USERS UK. It is an impartial, non-statutory committee offering an independent review of complaints arising from the operation of local bus and scheduled coach services. It aims to improve relationships between bus and coach passengers and operators by focusing attention on causes of dissatisfaction and the procedures for handling complaints, and encouraging good practice. The Body gives a written opinion on whether it considers that the complaint was satisfactorily handled and suggests an appropriate form of redress. BUS USERS UK is a non-statutory body established as the National Federation of Bus Users in 1985 to give bus passengers a voice in the liberalisation and privatisation of bus services outside London. Its aims are:
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